You deserve to know what to expect from your hearing healthcare provider. You don’t need empty promises, but real results and honest feedback.

While many clinics claim to be the best, at Deegan Hearing Clinic we wanted to go further by listening directly to the people who matter most: our patients.

That’s why we recently invited 82 individuals to share their experiences at our clinic in a comprehensive survey. The results? We’re sharing them openly, both the praise and the suggestions, so you can make an informed choice about your hearing health.

The Numbers: How You Benefit from Exceptional Care

When you step into Deegan Hearing Clinic, you can rest assured that your experience is shaped by a standard of care that consistently exceeds expectations.

Here’s what patients just like you had to say:

• Overall Experience: 81 percent of patients rated their experience as "better than expected." This means you benefit from a level of service that goes beyond what most people anticipate from a hearing clinic.

• Quality of Care: 78 percent found the quality of care "far better than expected," while nearly 20 percent more said it was exactly as they’d hoped. You can feel confident that your hearing health is in professional, compassionate hands.

• Communication: 62 percent felt that communication was "beyond expectation," and 35 percent found it professional and clear. You benefit from clear explanations, transparent discussions, and a team that listens.

• Loyalty: 68 percent of respondents identified Deegan as their "one and only" hearing care provider. You can trust that you’re not alone in making Deegan your clinic of choice.

Patient Voices: What People Like You Really Say

Your experience is unique, but you can find comfort in knowing others have walked this path and found genuine support.

When asked, "If you were describing your experience to a friend, what would you say?", our patients offered candid and valued feedback:

• “If you have hearing loss, this is the place to go. Very professional and knowledgeable and great service.”

• “I’m grateful for the caring, knowledgeable services I’ve always received at your clinic :)”

• “You are so professional and friendly staff.”

• “Knowledgeable, professional, and caring.”

• “I would recommend the clinic to anyone. The staff is very friendly and professional. I am very happy with the service I received.”

• “Excellent service and very professional.”

• “Very thorough and professional.”

• “Friendly, efficient, and professional.”

You benefit from a team that values professionalism, kindness, and real solutions, whether we’re solving a tricky earwax issue or providing a thorough hearing assessment.

The “Magic Wand” Question: How Your Feedback Drives Improvement

Your honest feedback matters. When we asked, “If you could wave a magic wand and change one thing, what would it be?”, most responses were overwhelmingly positive:

• “Nothing really.”

• “Nothing, you are doing great.”

• “No changes come to mind.”

• “Nothing—the service was excellent.”

• “I wouldn’t change anything.”

• “Nothing, everything was perfect.”

• “I am very satisfied with the service I receive.”

Who You’re Served By: Comprehensive, Personalized Hearing Care

You benefit from a clinic that serves a wide range of needs within the community.

• Comprehensive Hearing Assessments: 84 percent of survey respondents received a hearing assessment; you can count on us for a detailed understanding of your hearing health.

• Earwax Removal: Many patients found relief and clarity through gentle, effective earwax removal.

• Pediatric Treatment: Families trust us to care for their children’s unique hearing needs, so you can feel confident bringing loved ones of any age.

There’s no “one size fits all” solution here. You receive care tailored to your story, your ears, and your lifestyle. Your journey is unique, and your treatment plan reflects that individuality.

Why This Matters for You: An Invitation to Experience Better Hearing

You deserve clarity, compassion, and confidence in your hearing care. With these survey results, you get the clearest possible picture of what to expect from us, straight from the voices of our real patients.

If you’re considering where to turn for hearing health, you can rest assured that at Deegan Hearing Clinic your needs, concerns, and feedback are always front and centre.

Contact Deegan Hearing Clinic today and start your own hearing health journey. You’ll discover firsthand why so many people in your community trust us with their care, and how our patients’ feedback continues to shape an even better experience for everyone.